Return request

You may wish to return an item. To ensure that this is handled quickly and correctly, we ask you to fill in this form as completely as possible.

• This is a return form and cannot be used for a repair or warranty request, we ask you to use the repair and warranty form for this.
• When completing the form, we ask you to observe the return conditions listed below.

Data:

Conditions

• Products, which have been delivered by us, can only be returned to us with the written consent of the Belship inside sales department.
• The Belship office will only approve a return request submitted by means of a return form filled in as completely as possible.
• The shipment must be delivered with sufficient postage, if this is an error on our part then we will reimburse the return postage costs.
• The product is unused and is in its original, undamaged and sticker-free packaging. And are suitable for resale.
• The return request is within a maximum period of 30 days from the purchase of the products.
• We do not take back obsolete products.
• Products ordered customer-specific or custom-made for you cannot be returned or cancelled.
• Please always include or send a copy of the completed return form and a copy of our packing slip when making a return.
• Belship reserves the right, for handling returns, to charge 15% of the net order value.
• If you wish to cancel an item or order that has not yet been dispatched but is being processed, Belship also reserves the right to deduct 15% from the net order value of the product to be cancelled.

Of course, it is also possible that we have made a mistake. We will do everything we can to resolve this for you as quickly as possible. You report the wrong shipment within 5 working days of receipt, to the Belship office using our return form. Please indicate in the comments field what is wrong with the order. The further procedure will be the same as for a return. However, we will of course take care of the shipping costs and no other costs will be charged.